Customer Quotes

Read some of the comments left for us by our service users:-

•    “my daughter really enjoyed cooking session, the food was delicious and I will definitely make it at home”.

•    “I hope I can continue volunteering for EASE to improve my teaching skills and get more experience”.

•    “The Centre places good emphasis on promoting purposeful learning, development and enjoyment for all users. Parents and carers confirm that provision is making a difference to their lives by giving them the skills to take actions and make decisions independently based on new learning. As a result, their self-esteem is raised and they are confident about trying to get work.” (Ofsted November 2010).

•    “Robust procedures for safeguarding keep staff, children, parents and carers safe. All staff have been subject to an enhanced Criminal Records Bureau check and trained in child protection. They are also trained to keep safe when working alone. Links with outreach workers and other professionals help to protect vulnerable children and adults. Volunteers and ‘parent champions’ are trained in safeguarding and have a clear understanding of the importance of ensuring children and users are kept safe. First aid and parenting courses are popular and viewed as helping parents and carers to be safe. The Centre is proactive and collaborates well with other agencies to reduce the risk of harm. “(Ofsted December 2010).

•    “The Centre strongly promotes the inclusion of children and families from all backgrounds and celebrates diversity. Volunteers often help with translation if users do not speak English.” (Ofsted December 2010).

•    A client said about a recent IT class : “I enjoyed the interaction with the programme and support staff.  I have learnt alot from today’s session”.

•    “Whenever I have a problem I come here and it is sorted for me”.

•    “Now feel more secure in upcoming meeting with employer, also able to contact utilities I owe money to”.

•    “Very good service and helpful for me.  Also easy to access”

•    “I am more confident (absolutely) and to know someone is supporting me”.

•    “Positive response via phone call to DWP thanks to advice reps.”

Facts and Figures

•    Our Information and Support service showed that 75% of clients that used the service felt they were now able to cope with their situation/crisis in a better way.

•    100% of children enjoyed the summer scheme 2013 that EASE ran.

•    In a recent assertion skills workshop 100% of clients felt that they had a greater understanding of boundaries and confidentiality.

•    In 2012-2013 EASE assisted 696 adults through various support services and activities.  

o    Between April 2013 to December 2013 EASE has assisted 1271 adults.
•    At EASE Youth club 60% of young people felt that Youth Workers where very approachable and 33% felt that they were approachable

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